Refund Policy
At TaxGyani.com, we are committed to providing our customers with the highest quality of services. We strive to ensure your satisfaction with our tax and financial services. However, in the event that you are not satisfied with our services, we have established the following refund policy:
1. Refund Request:
If you are not satisfied with our service, please contact us promptly at refund@taxgyani.com or call our customer support team at [Customer Support Phone Number]. We encourage you to reach out to us before requesting a refund to address any concerns you may have.
2. Eligibility for Refund:
Refund requests must meet the following criteria:
- The request must be made within 7 days of the purchase of our service.
- You must provide a valid reason for the refund request.
- You must furnish the necessary information required for processing the refund, including your bank details.
3. Refund Process:
Once we receive your refund request and verify its eligibility, we will process it within 15 to 25 business days. Please note that we reserve the right to deduct certain fees as described below.
4. Deductions from Refund:
- A cancellation fee of 10% of the service fee paid will be deducted.
- Earned fees for work already performed on your tax matter will be deducted.
- Any fees paid to government entities, such as filing fees or taxes, are non-refundable.
- Costs incurred for resources and man-hours spent on delivering the service will be deducted.
5. Change of Service:
If you wish to change the service you ordered for a different one, you must request this change within 7 days of the initial purchase. The purchase price of the original service, less any deductions mentioned above, will be credited to your TaxGyani account, and you can use the balance for any other TaxGyani service.
6. Pricing Policy:
TaxGyani.com follows a standard pricing policy for various services. Prices may vary based on the type and number of services availed, as well as the territorial jurisdiction. We reserve the right to adjust prices as needed, but such changes will not affect existing contracts.
7. Factors Outside Our Control:
Please be aware that we cannot guarantee specific results or outcomes, as certain factors may be beyond our control. For example, government delays, platform issues, or legal reasons may affect the processing of your tax matter, and these are not eligible for a refund.
8. Force Majeure:
TaxGyani.com shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service due to events beyond our reasonable control, including but not limited to natural disasters, government actions, and similar unforeseen circumstances.
We value your trust in TaxGyani.com and are committed to providing you with exceptional service. If you have any questions or concerns regarding this refund policy, please contact us at contact@taxgyani.com.
This refund policy is effective from the date when website is live and is subject to change without notice. Please refer to our website for the most up-to-date policy.